1st Line ICT Desktop Technician

Job Introduction

1st Line ICT Desktop Technician

£26,403 - £28,142 per annum

Scale 4

37 hours per week (On Site - Office Based)

ICT Department, Hindlip Park

An exciting, permanent opportunity has arisen in the ICT department, based at Service Headquarters, Hindlip Park.
 
 The role of the 1st Line ICT Desktop Technician is to provide generic first contact support to HWFRS users. The post holder will assist the IT Help Desk service with the Logging of support tickets and diagnosis, general support, generic troubleshooting and general administration.

 As a small and dedicated team everyone gains experience and exposure of a wider range of IT disciplines. The successful candidate will undertake training and development opportunities to aid progression in the department, including to 2nd Line Senior Technician roles.
 
The Person
 
 The ideal applicant will have the following experience and knowledge:

• Experience in general modern office administration using ICT
• Experience in supporting a range of ICT services in a business environment incorporating the use of a helpdesk ticket system. 
• A good working knowledge of the Microsoft Windows desktop platform.
• Experience in creating and administering user accounts and user groups within Microsoft Active Directory.
• A good working knowledge of Microsoft Windows file and folder system and permissions
• Practical knowledge/understanding of desktop computing.
• An understanding of good practices relating to an ICT environment.
• A pragmatic approach to problem solving
• Good time management skills and the ability to work to deadlines
• The ability to display initiative and work without supervision

About Us
 
 Every day we're helping to save lives and keep the community safe - and not only by fighting fires. Behind the scenes at Hereford & Worcester Fire and Rescue Service, there are lots of other roles that people don't see, helping to provide vital functions to keep us an efficient and effective Fire and Rescue Service.

Reasons to Join Us

• 24 days annual leave entitlement increasing to 29 days after five years’ continuous service (plus bank holidays).
• Access to a local government pension scheme.
• Flexi-time scheme allowing you to have an element of flexibility over your working hours. Standard working hours are 8:30am to 4:30pm Monday to Thursday and 8:30am to 4:00pm Friday
• Free On-site parking.
• Staff support networks.
• Emergency Services Discounts.
• Onsite canteen available.
• Landscaped surroundings.

The closing date for applications is 11:59pm Sunday 28th June 2026. 

Interviews to be held Wednesday 8th July 2026 at Hindlip Park. 

The successful applicant will be subject to a NPPV Level 3 Vetting Check, as we are co-located on West Mercia Police premises. Possession of a current, valid driving licence is also required.

For any further queries regarding the role, please contact the Head of ICT Pete Chatwin on 01905 368 413.